Refund Policy

Last updated: 03/01/2026

 

1. Our Approach to Refunds

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Rural Esteem is committed to fairness, transparency, and ethical practice.

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Many of our services are provided at no cost, or are grant-funded or auspiced, meaning refunds are often not applicable.

Where fees are charged, this policy explains when refunds may apply.

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2. Free and Grant-Funded Services

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For services that are:

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• free of charge, or

• funded by grants, donations, or auspice arrangements

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No refunds apply, as no payment has been made by the participant.

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Participation in these services does not create any financial obligation.

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3. Fee-Based Services (If Applicable)

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From time to time, Rural Esteem may offer fee-based services, such as:

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• project coordination support

• demonstration or pilot-related services

• ethical advisory or navigation services

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Where fees apply:

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• all fees will be clearly disclosed before engagement

• no service will proceed without agreement

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4. When a Refund May Be Provided

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A refund may be considered where:

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• payment was made in error

• a service was paid for but did not commence

• Rural Esteem is unable to deliver the agreed service

• exceptional circumstances apply (assessed case-by-case)

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Refunds, where approved, will generally be processed using the original payment method.

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5. When Refunds Are Not Provided

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Refunds will not be provided where:

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• a service has already commenced or been delivered

• outcomes differ from expectations (as Rural Esteem does not guarantee outcomes)

• engagement ends by participant choice after commencement

• delays arise due to third-party services, referrals, or external factors

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Rural Esteem provides advocacy and navigation support, not outcome-based services.

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6. Cancellation by Participants

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If you need to cancel a paid service:

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• please notify Rural Esteem as soon as possible

• refunds (if any) will depend on how much of the service has already been delivered

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Late cancellations may not be eligible for a refund.

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7. Cancellation by Rural Esteem

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Rural Esteem reserves the right to cancel or pause a service where:

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• ethical boundaries are at risk

• safety concerns arise

• circumstances change beyond our control

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Where this occurs, and a fee has been paid for an undelivered service, an appropriate refund will be considered.

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8. Consumer Law

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Nothing in this policy limits your rights under the Australian Consumer Law.

If a service is not provided with due care and skill, or does not match what was agreed, you may be entitled to a remedy under law.

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9. Requesting a Refund

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Refund requests can be made by contacting:

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Rural Esteem
adam@ruralesteem.com.au

0475 243 191 

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Please include:

• your name

• date of payment

• service details

• reason for the request

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We aim to respond to refund requests respectfully and promptly.